Your New Company

One of the South’s leading material handling and storage system company are looking for a warranty and service administrator to take ownership and responsibility for processing all warranty claims. Follow up estimates to customers and arrange follow up work from Thorough Examination inspections. Provide back-up and support to our Customer Support Desk and a carry out other ad hoc administration duties as required which will include some job invoicing.

Main Duties of the Warranty and Service Administrator

• Investigate rejected claims, recharge or invoice at our cost
• Accurate and timely completion for submitting claims to manufacturers
• Query unsettled or short paid claims
• Process warranty jobs to completion on our systems
• Liaise with our field based and workshop engineers to give guidance on warranty work
• Identify parts for return or disposal, record and control
• Arrange jobs for manufacturer campaigns and follow up
• Have a good understanding of various manufacturer’s warranty policies
• Monitor profitability
• Other admin duties in line with needs of the business

Required Skills

• Experience within a warranty administrator role/service type administration
• Good commercial awareness and understanding
• Excellent written and communication skills
• Good skills in Microsoft Excel & Outlook
• Excellent attention to detail and accuracy
• Ability to problem solve
• Decision making

Must be able to work as part of a team, be professional and self motivated.  Enthusiastic and willing to learn.  In house training will be given to the right candidate.
 
ADR Specialists Ltd are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.